Frequently Asked Questions

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Question: How do I request replacement of missing or damaged parts?

Answer: To obtain missing or damaged parts, please contact the retailer, decorator or designer who sold you the product. To ensure prompt service and correct parts, please have your original purchase information available. The original purchase information is printed on the packing list that shipped with your blinds or on a label inside the head rail or top rail of your blind. This will provide all the information needed to process your request.

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